A sort of post-event capture of the Windows Phone Summit, June 2012
After Microsoft confirming that existing Windows Phone users will not be upgraded to Windows Phone 8 nut will receive a trimmed-down update for their respective devices a.k.a Windows Phone 7.8, an angry young man has shot a e-mail to Nokia’s CEO Stephen Elop AT&T”s Ralph de la Vega and also Microsoft’s Steve Ballmer.
A guy called Luke in his e-mail has asked the trio as to why he shouldn’t turn around and return his Nokia Lumia 900 (3-week old one, mind you).
Luke’s e-mail:
Dear Mr. Ballmer, Mr. Elop, and Mr. De La Vega,
I bought the Samsung Focus the day windows phone was released because I could appreciate the vision behind the OS and I enjoyed the aesthetics after being on android and iOS. The Focus served me well but it did not last the full 2 years of my contract on ATT. It would not charge even after a new factory battery was installed. Needless to say, I reached out for help from Samsung and they wouldn’t even bother helping me and it was more of the same from ATT, they said they wouldn’t help me and I needed to just sign a new contract and get a new phone. I reached out to Microsoft and at least they gave me feedback on the phone not charging even though there was nothing they could do. Since I had no other option I decided I had to sign a new contract and get a new phone which I did three weeks ago. I purchased the Lumia 900. My phone had the purple haze which the recent update addressed but it has also had other quirks, IE crashing randomly, videos stored on the device stuttering, data both LTE and Wifi randomly dropping and a screen flicker that happens periodically when you turn the power on. All of these things I never encountered on the Focus. Needless to say, I have 1 week left to get out of this contract and phone and walk away from all three companies for the low price of a $36.00 restocking fee, thanks Mr. De Le Vega, which I am seriously considering. On top of all of the previous problems I explained I just watched the Windows Phone 8 announcement and learned that the Lumia will not be upgradeable to WP8, it will more or less get a skin with the new live tiles and a few other features. This to me is the worse offense of all, I understand the Lumia doesn’t have the multicore and NFC built in so all three companies will say the hardware doesn’t support it, but at the end of the day unless one of you responds and convinces me to stay with Microsoft Windows Phone, Nokia Lumia or Att wireless I will just wash my hands of all three companies and move over to Verizon. I hear Google makes some nice LTE phones over there.
Luke
Nokia CEO Stephen Elop’s response:
We have a lot of exciting capabilities coming as part of a pattern of updates for the existing Lumia products. This includes some of the most significant visual elements of WP8 – for example, the new start screen. As we have always been, Nokia is committed to delivering a long term experience to any purchasers of our products.
Hopefully Elop and co. will deliver the promise this time round. Tell us what you feel about the non-update of current Windows Phone devices to Windows Phone 8 in the comments section.
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